I really get pissed when I spend good money on something and it's wrong, but what really jacks me up is the attitude and the way I get mistreated.
Anyone can make a mistake. It's how they handle it that I give Kudos to or bust their chops.
Sometimes it's the manufactures fault for mispackaging something, as was the case when I ordered some lug nuts. But the company took care of it. Sent me the new stuff and sent a shipping label to return the mispackaged items.
Such was not the case with Classic Tube.
I ordered a 4 flex hose kit over the phone,as they do not have it listed on their website. They told me no problem and the cost was $180. I gave them a credit card # and off they went.
Aprox 15 days latter the kit shows up.
I was doing all the front end work and brake work at the same time.
I installed all the hoses and the last one I put on was the LF. It didn't matter what I did. It just poured at the steel line to flex hose fitting.
Yet I could put the OEM hose back on and no leak.
OK we have a defective part. I call and talk to Tim and ask for a replacement.
Tim says "Your going to need to send the defective one back to me so I can look at it and yes you will have to pay to ship it back." "Strike 1"
In the mean time I'm driving the car with the OEM hose on the LF.
Aprox 14 days latter a package shows up. He's my hose, great. I open it up and there is no note and looks like the same hose. Now I remember looking inside the female fitting where the steel line screws into it. There was a shadow in the seat of the machining.
I call and talk to Tim and ask what they found out. He said there was nothing wrong with that hose, but we changed that fitting anyway. Hmmmmm!
I go look at the hose close again. Guess what? That shadow is still in that fitting and they did NOT send any new copper washers. "Strike 2"
I didn't have time until a week latter to mess with changing it out. So I go to the auto parts store and get the $4 kit of copper washers in various sizes so I can change the hose out. That Hep Line kit of washers is how most auto parts store have them around here.
I come home and change it out. It LEAKS! "Strike 3"
Ok benefit of the drought. Maybe something is wrong with the steel line that goes from the ABS to the flex hose. It's aprox 28in long and has a 3in flex hose molded in it.
So I call Jamie and he sends me a line from a car he was tearing down. $25 spent.
I get the line from Jamie in a timely manner in good condition.
Back to the auto parts store for some more copper washers.
I change all this out today. The Damn thing leaks at the same spot. "Strike 4"
I call Classic Tube and tell them the problem and ask for a new hose. Tom says, "We'll just send you a new fitting."
You lied to me before about the Damn fitting!
Now I'm really pissed. I took the steel line and the stainless flex hose to a local shop that builds hyd lines and has all kinds of stuff like this.
Rubber & Specialties Inc
5011 Commerce Park Circle
Pensacola, FL 32505
phone: (850) 478-9778
fax: (850) 478-8616
toll-free: (800) 678-2237
In the past they would not build brakes hoses like this. They do now. I just found out today. He finds me a fitting and sends me on my way for $4.45. He also told me the fitting that was on there was machined to deep.
I brought them home and measured the depth with my vernier caliper.
The bad one measured .420 deep.
The good one measured .330 deep.
I bring it home and install it. No Leak.
But my pedal is extra low now. This is after using my air powered bleeder tool.
I bled them several times. Due to the system being open so much and running to the store the MC ran dry.
Back to the store for some other fittings. A basicly bench bleed the MC while it's still in the car.
Bleed the whole system again. The pedal is still low. The car has maybe 150mi at the most on all new brakes.
I sure do hate to be treated like a piece of crap after I give my money to people.
Anyone can make a mistake. It's how they handle it that I give Kudos to or bust their chops.
Sometimes it's the manufactures fault for mispackaging something, as was the case when I ordered some lug nuts. But the company took care of it. Sent me the new stuff and sent a shipping label to return the mispackaged items.
Such was not the case with Classic Tube.
I ordered a 4 flex hose kit over the phone,as they do not have it listed on their website. They told me no problem and the cost was $180. I gave them a credit card # and off they went.
Aprox 15 days latter the kit shows up.
I was doing all the front end work and brake work at the same time.
I installed all the hoses and the last one I put on was the LF. It didn't matter what I did. It just poured at the steel line to flex hose fitting.
Yet I could put the OEM hose back on and no leak.
OK we have a defective part. I call and talk to Tim and ask for a replacement.
Tim says "Your going to need to send the defective one back to me so I can look at it and yes you will have to pay to ship it back." "Strike 1"
In the mean time I'm driving the car with the OEM hose on the LF.
Aprox 14 days latter a package shows up. He's my hose, great. I open it up and there is no note and looks like the same hose. Now I remember looking inside the female fitting where the steel line screws into it. There was a shadow in the seat of the machining.
I call and talk to Tim and ask what they found out. He said there was nothing wrong with that hose, but we changed that fitting anyway. Hmmmmm!
I go look at the hose close again. Guess what? That shadow is still in that fitting and they did NOT send any new copper washers. "Strike 2"
I didn't have time until a week latter to mess with changing it out. So I go to the auto parts store and get the $4 kit of copper washers in various sizes so I can change the hose out. That Hep Line kit of washers is how most auto parts store have them around here.
I come home and change it out. It LEAKS! "Strike 3"
Ok benefit of the drought. Maybe something is wrong with the steel line that goes from the ABS to the flex hose. It's aprox 28in long and has a 3in flex hose molded in it.
So I call Jamie and he sends me a line from a car he was tearing down. $25 spent.
I get the line from Jamie in a timely manner in good condition.
Back to the auto parts store for some more copper washers.
I change all this out today. The Damn thing leaks at the same spot. "Strike 4"
I call Classic Tube and tell them the problem and ask for a new hose. Tom says, "We'll just send you a new fitting."
You lied to me before about the Damn fitting!
Now I'm really pissed. I took the steel line and the stainless flex hose to a local shop that builds hyd lines and has all kinds of stuff like this.
Rubber & Specialties Inc
5011 Commerce Park Circle
Pensacola, FL 32505
phone: (850) 478-9778
fax: (850) 478-8616
toll-free: (800) 678-2237
In the past they would not build brakes hoses like this. They do now. I just found out today. He finds me a fitting and sends me on my way for $4.45. He also told me the fitting that was on there was machined to deep.
I brought them home and measured the depth with my vernier caliper.
The bad one measured .420 deep.
The good one measured .330 deep.
I bring it home and install it. No Leak.
But my pedal is extra low now. This is after using my air powered bleeder tool.
I bled them several times. Due to the system being open so much and running to the store the MC ran dry.
Back to the store for some other fittings. A basicly bench bleed the MC while it's still in the car.
Bleed the whole system again. The pedal is still low. The car has maybe 150mi at the most on all new brakes.
I sure do hate to be treated like a piece of crap after I give my money to people.
