daves2000ls
Dedicated LVC Member
Last wednesday I go in to order new coils. I'm told they cost $42.99 apiece, and if I order it before 3pm the parts should be in on Thursday. They had one in stock so I bought that one, they ordered the other 5. So I pay for all 6 coils and purchase 6 new plugs as well. I was only throwing a code for cylinder #4 so when I got home I tried to put the one coil in that I had just bought. Wouldn't fit, so I took it back immediately. Cancelled that order, so I thought, and ordered the correct V6 parts. That was right at 3 on Wednesday, so now the parts weren't expected until last Friday.
Friday rolls around and I go back up to AutoZone. The parts were there, but they were the wrong parts. I guess the cancelled order went through anyway. So, the guy there tells me that the other order must be on the way and to come back on Saturday at 1. I Go back on Saturday and they tell me that the parts are not even on their way. And to order them on the Saturday means they wouldn't get here until yesterday, one week after I originally ordered them. They come in, and I go to pick them up. I get them, sign for it, and walk out the store. I get in my car and start to drive home. I get a call on the cell phone from a number I don't recognize, I answer and it's AutoZone calling to tell me that I have not paid for the coils yet. BULL:q:q:q:q!!! I paid for them before we ordered to wrong ones. After we ordered the correct ones, I was charged 10 dollars more. I explain that to him, calmly. He puts me on hold for about 10 minutes, while getting the manager. Someone else picks up and says thanks for holding. I ask if it's the manager and he says no and puts me back on hold to go get him.
Finally the manager picks up the phone and tells me that these parts are $5 more apiece than the ones I had paid for. At this point I'm pretty pissed, almost to the point of lighting a cigarette in my car; which I NEVER do.
I tell him that it's not my problem, and that I'm never setting foot inside that store again after the experience I had trying to order these parts and getting them a week after I ordered them. After paying more for them than I had originally been quoted.
Original Quoted Price- $43
Price Paid - $45
How much they want - $50 ($25 more than I have already paid)
Friday rolls around and I go back up to AutoZone. The parts were there, but they were the wrong parts. I guess the cancelled order went through anyway. So, the guy there tells me that the other order must be on the way and to come back on Saturday at 1. I Go back on Saturday and they tell me that the parts are not even on their way. And to order them on the Saturday means they wouldn't get here until yesterday, one week after I originally ordered them. They come in, and I go to pick them up. I get them, sign for it, and walk out the store. I get in my car and start to drive home. I get a call on the cell phone from a number I don't recognize, I answer and it's AutoZone calling to tell me that I have not paid for the coils yet. BULL:q:q:q:q!!! I paid for them before we ordered to wrong ones. After we ordered the correct ones, I was charged 10 dollars more. I explain that to him, calmly. He puts me on hold for about 10 minutes, while getting the manager. Someone else picks up and says thanks for holding. I ask if it's the manager and he says no and puts me back on hold to go get him.
Finally the manager picks up the phone and tells me that these parts are $5 more apiece than the ones I had paid for. At this point I'm pretty pissed, almost to the point of lighting a cigarette in my car; which I NEVER do.
I tell him that it's not my problem, and that I'm never setting foot inside that store again after the experience I had trying to order these parts and getting them a week after I ordered them. After paying more for them than I had originally been quoted.
Original Quoted Price- $43
Price Paid - $45
How much they want - $50 ($25 more than I have already paid)
