jrizzle
Active LVC Member
Well it was to late for me guys, I called Pep Boys this morning and gave them the information you guys gave me about lowering the car to get the shocks to fit. Well I picked up the car today and the shocks feel great. The rattling on bumps is gone.
However, those mother fathers managed to do a bit of body damage to the mark. It would appear that they had it on the lift the wrong way and the drivers side door is bent up underneath. The paint is scratched, and the door will not close all the way. The service manager instructed me to go get three estimates and bring them back to get a check. I asked for an incident report and he stated they dont have any. I persisted and he agreed to note my reciept. He writes "Customer needs to bring 3 Estimates for Damage on drivers door" and signs it.
Im getting pretty livid at this point and tell him that he did not state that they would assume responsibility for the damage on my car. He told me he cannot do that because he does not know, and he did not work on the car. I tell him to call the guy, he says he doesnt call guys on there days off. I am litterally flipping out at this point. The service manage was a real dick and would not give me any number for upper managment other than 1800 Pep Boys.
I refuse to leave and the manager hides somewhere. I continue to yell and scream on the phone and an assistant manager takes me outside and explains that they will pay for the damage and I need not worry about getting screwed. I tell him that there word is meaningless to me and I need documentation. He says he was there last night when I brought my car in and witnessed that it was not damaged. He agreed to write that on the reciept and signed it.
Now Im just super pissed, I've contacted a lawyer and plan to go to the Lincoln/Mercury dealer tommorrow for an estimate. I cannot believe the scale of there incompetence at pep boys.
If i get screwed I dont know what im gonna do.
However, those mother fathers managed to do a bit of body damage to the mark. It would appear that they had it on the lift the wrong way and the drivers side door is bent up underneath. The paint is scratched, and the door will not close all the way. The service manager instructed me to go get three estimates and bring them back to get a check. I asked for an incident report and he stated they dont have any. I persisted and he agreed to note my reciept. He writes "Customer needs to bring 3 Estimates for Damage on drivers door" and signs it.
Im getting pretty livid at this point and tell him that he did not state that they would assume responsibility for the damage on my car. He told me he cannot do that because he does not know, and he did not work on the car. I tell him to call the guy, he says he doesnt call guys on there days off. I am litterally flipping out at this point. The service manage was a real dick and would not give me any number for upper managment other than 1800 Pep Boys.
I refuse to leave and the manager hides somewhere. I continue to yell and scream on the phone and an assistant manager takes me outside and explains that they will pay for the damage and I need not worry about getting screwed. I tell him that there word is meaningless to me and I need documentation. He says he was there last night when I brought my car in and witnessed that it was not damaged. He agreed to write that on the reciept and signed it.
Now Im just super pissed, I've contacted a lawyer and plan to go to the Lincoln/Mercury dealer tommorrow for an estimate. I cannot believe the scale of there incompetence at pep boys.
If i get screwed I dont know what im gonna do.
