I no what you mean. i bought a set of headlight eyebrows from them it took like a month to get them turn out they sent me the gen1 eyebrow when i ordered the gen2's. so he then sent out the gen2's which took like another month. then i asked him what he wanted me to do with the gen1's and he told me to keep them or just throw them out. ends up that i spent $50 on something that i ended up taking off after a month cause they are so cheap they already faded and everything that touched them either scratched or chiped them!!! hope you didnt buy the eyebrows. good luck on getting your orded.