Horrible service by mechanic

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seanjhon002

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So i take my lovely to our local lincoln mechanic to get the oil pan gasket replaced and also while they are up there fix the pesky oil sender unit. So upon getting my car back, my aftermarket fan stop working causing my car to overheat. On top of that somehow they knocked my window off of track. I assume because it was cold they tried to roll window down and maybe knocked the window off track.

So i have it towed back to the shop and they fix the window and they fix the fan. I had a inline fuse holder and all that good stuff, so they replaced that with a direct fuse link and stated it was "safer". Free of charge. Which is what i expected them to do.

I think pick the car up and immediately after a couple mins driving the car overheats. Then upon further inspection I notice that when they washed my vehicle they chipped my paint off my bumper horribly.

So i immediately take the car back to the shop, drop it off there and leave it overnight. I then call in the morning and they tell me that my t stat isnt opening and that they may also have to replace the housing.

I proceeded to tell them by when they did whatever to my car and had my fan stop working that it caused my car to run hot, resulting in the total meltdown of all above mentioned cooling components.

They denied that that is what caused it and now will not fix my vehicle and they expect me too. Had it out with the store manager. So filed a couple complaints and now Im waiting on my vehicle.

So my question to you guys is what other measures can a honest consumer take to get this handled. I already filed with BBB, the district attorny for consumer matters, and also ford corporation.

Is there anything else besides legal litigation i can take?
 
I don't take my car to my authorized lincoln dealer anymore. Nothing be disappointments. I found a private mechanic to do any work that needs to be done.
 
Sorry guys got a 2002 lincoln ls 114000 MILES,hadnt even had the t stat and new degas bottle in there for more than a couple years and they tried to tell me its going out. With these situations I dont believe in coincedences. My car was having no issues (cooling) when i took it to them. Even the head tech stated my vehicle was in wonderful condition inside and out besides the oil leak.

and yes talked to the dealership owner and he was more upset at the fact I chewed them out about how they have handled my car and didnt even care about the situation I was in regarding my vehicle.

I even explained to this d*ck that the t stat and resovor will go out if the car overheats most likely especially with these vehicles, and he thought i was trying to get over on him. So i kindly responded and said well'' how to you think im feeling". I told him he would be held responsible for my vehicle even if he didnt pay now and repair my vehicle, he will in the future.
 
Any suggestions on who else I may need to file for and make a complaint? I think i read on here somewhere that you can talk to some kind of regional or district entity that handles these matters. As stated above i filed with the ford mo comp already, also filed with the district attorny for consumer affairs, and BBB, just making sure I didnt leave anyone out :)
 
You can try calling their customer relationship center +1-800-392-3673. See what they say.
 
I had an engine in my Blazer self destruct 2 days after it was in for service,(where they found that my intake man. was leaking) I was out of town on vacation. The out of state shop told me mine was shot and that a crate engine was a better deal in the long run. upon swapping the parts that don;t come on a long block, the out of state mech. foung green abrasive in the oil pump. His opinon was that blocked the oil lines, starved the engine of oil = destroyed motor. His opinon was that the dealership,(chevy) used a scotch pad and the material fell in to the engine. Of course the store owner felt no ownership in my engine 78K miles at that time.
I filed complaints till I was blue in the face,( you can probably find my complaints on line) and in the end, I got a new credit card and a new 4.3 chevy motor.

so short story,, your probably f-ed
 
@talbot, that is a shame that people and places of business do crap like that. I already filed and one thing you didnt do was take them to court, My car will get fixed, infact got a mechanic going to replace the tstat on sunday. 100 compared to their 360 quoted price. Its just the principle of the matter. Not looking to gain anything. But crap bag will get whats comming to him. He wont just be dealing with complaints but legal matters as well. If you dont stand for something you will fall for anything.
 
seanjhon002 said:
I proceeded to tell them by when they did whatever to my car and had my fan stop working that it caused my car to run hot, resulting in the total meltdown of all above mentioned cooling components.
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unless you kept driving after the temp shot up, they are probably telling you the truth, these cars are notrious for the plastic parts of the cooling system to age and fall apart, with over 112K miles on your car, your probably due for them to all start failing and need to be replaced.



seanjhon002 said:
They denied that that is what caused it and now will not fix my vehicle
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after how bad they fukced it up the first time, do you really want them to continue working on the car and possibility breaking more stuff.
 
@1loud, no I TOLD THEM that is why the cooling components faild due to whatever they did which caused my fan to mysteriously stop working resulting in the over heat. And i didnt let it overheat, i actually saw the needle climbing and turned back around and made it to the shop before actual meltdown. But it is what it is, and i had them tow it to a local mechanic. But just wondering if anyone had any other more options to report too. But she will be fixed sunday none the less.
 
The parts don't meltdown from a 20 second increase in heat. They fail from years of use. At your mileage the entire cooling system should have already been replaced.

Unfortunately with the LS it's really common for one thing to break after fixing another one. I'm not sure you have a valid case against the shop. You also have an aftermarket fan. Vehicle has been modified beyond manufacturer spec.
 
Don't waste your time with Ford. They will come back to you saying "the dealer is independently owned, we will contact the owner to discuss the situation."

The owner will tell them some BS about it not being their fault, Ford will reply to you that they've done all they can, and you will be in the same spot your in now.

Been down that road before... after spending close to $7,000 in one service trip (new engine).
 
just saying, by your logic, the damage to those parts could have been caused when you first started having cooling system problems (the reason you replaced the fan anyway)

seanjhon002 said:
due to whatever they did which caused my fan to mysteriously stop working resulting in the over heat...

also maybe if you didnt have to have it out


..And i didnt let it overheat
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so now im really confused, did the car actually over heat? or are you just trying to get the shop in for fixing it? its one or the other,

either it didn't over heat, and those parts failing are not because of how you said.

or

you noticed the temp starting to rise, but instead of stopping you chose to drive it back actually causing it to over heat. which if those parts did break because of overheating, then some of that is on you...

the good news is that you got back in time and didn't let it over heat, so i think its safe to say that those parts didn't fail because of overheating. they very well could have been super brittle from all the years of use and getting bumped or something while the car was worked on could have been what caused them to break. but thats not what you said while you were yelling at that guy. you better believe if I'm going to get worked up enough to get into it with somebody, I'm going to make sure my case of how its their fault holds a little more water.

also if you didnt have to get into it with them so much, they might have been a little more responsive to getting it fixed, most places tell you to go kick rocks once you start making a scene or getting loud.
 
Oops, yea it didn't overheat I just saw the temp starting to rise to top of temp gauge and luckily I wasn't too far from the dealership and just turned around and got it there before car overheat and shutdown. But I didn't make a scene or get loud, but they heard the sterness in my voice.
 
A bad thermostat causes overheating. They don't usually just let a car overheat and then go bad. I also second what everyone has said about the plastic cooling system parts. They usually go bad all at once according to everyone on here who has had the issue.

Sounds like maybe you had bad service, but I don't think you will get very far with the overheating part. Chipped paint, window out of track, all that should be easy to get addressed.
 
Wow, what a messy confusing first post / rant...

I'm having trouble connecting the dots from fixing an oil pan leak to overheating / window falling apart / paint buggered on the bumper.

I'm surprised a dealer would even work on an '02 and would not expect it to get the best care as they have no real interest (except moral obligation) in making it right. Ford won't care as they would prefer this to be a springboard to get you into a newer less prone to breakdown car vs. the old thing you are driving now.

Good luck
 
Ranchero50 said:
Wow, what a messy confusing first post / rant...

I'm having trouble connecting the dots from fixing an oil pan leak to overheating / window falling apart / paint buggered on the bumper.

I'm surprised a dealer would even work on an '02 and would not expect it to get the best care as they have no real interest (except moral obligation) in making it right. Ford won't care as they would prefer this to be a springboard to get you into a newer less prone to breakdown car vs. the old thing you are driving now.

Good luck
Click to expand...

Same here...

My dealer better treat my car like gold, no matter what the year. I pay them to repair my car and it had better be returned to me in at least as good condition as I when I left it. Their interest in taking good care of my car is to keep me as a PAYING customer (a dealer makes very, very little on the sale of new cars; they make their money in service and used cars) and to avoid a visit from the DA. They're in business to make money, not alienate customers.
 
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