Autozone!!!!

mespock

mespock

Marxists - Socialists
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Location
Madison, Wisconsin, United States
I Hate AutoZone
By James, on 20-02-2009 15:03
Views : 3225
Favoured : None
Published in : Articles, Humor
So I got an event coming up at the local track...should be a fairly fun event and I want to take the truck out. Well....a few weeks ago, due to my own stupidity, I blew my hub seals on my rear end...and due to me catching the :q:q:q:qing flu...and other :q:q:q:q...I never got around to fixing them. So this is the week OF and I need the damn seals, right?

So I call up AutoZone:

"Thank you for calling AutoZone, how can I help you?"
"Yeah, I'm looking for axle seals of a ford 9" rear end..."
"Oooh. umm...hold on a second...." and he puts me on hold.

....15 minutes later...someone ELSE picks up...

"...umm thank you for calling AutoZone, who are you holding for?"
"I'm holding for someone to help me find some axle seals..."
"Oh.. ummm. Huh.. hold on a second." and HE puts me on hold.

...10 minutes in, I'm getting pissed and I decide that this is a battle of wills. Them waiting for me to hang up....me waiting for them to get tired of the phone beeping and to pick up.

...10 MORE minutes....and I can feel my will about to give in completely to anger. :q:q:q:q THIS! While STILL on hold, I jump in my daily driver and drive my ass up to the AutoZone I'm on hold with!

I get there about 10 minutes later...and there's 4 :q:q:q:qers working...and like two people shopping...and one of them hits me up instantly:

"Welcome to AutoZone, how can I help you?"
...as I walk behind their counter to look for their phone...

"Yeah....do you have someone on hold right now?"
"Uh excuse me?"
...I point at the blinking, beeping phone...
"DO...YOU...HAVE...SOMEONE...ON...HOLD...RIGHT...NOW!?"
"Uhh...I guess so."
"You guess so?? Let me help you. You DO have someone on hold...ME! I've been on hold for 45 :q:q:q:qing minutes! What in the HELL is THAT all about?? Can you give me one good reason why you've had me on hold for almost a :q:q:q:qing hour??"
"Well...uhh..I mean....uhhh...I was waiting for him (he points) to pick up.."
"He DID pick up...and put me right the :q:q:q:q back on hold!"

"Uuhh..err....ahh...ummm..."
"Don't give me any bull:q:q:q:q about how busy you are...there's no one :q:q:q:qing in here! If my :q:q:q:qing question was simply too difficult for you, TELL me."
"Well...what do you need sir?"
"What I needed was axle seals...but what I need NOW is to talk to YOUR :q:q:q:qing manager."
"Yes sir."...and scampers off to get El Jefe....
Manager: "Yes sir, what seems to be the problem?"

...I tell him, "....and I'm STILL on hold!" That's right...I still haven't hung up...

He looks at the phone....picks it up...and says, "Uhh Autzone, may I help you?"
I yell into MY phone, "IT'S ME :q:q:q:qER!!!" He jumps and hangs up.
"I'm hoping that isn't your policy here! That if you CAN'T answer the question, just put the person on hold until they hang up?"
"Uh no sir!"
"Well lets see if y'all CAN help me...now that I'm here."
He goes over to the computer...

I tell him, "I need axle seals for a 31 spline ford 9" rear end."
"What's it out of?"
"Hell...i don't know? Almost any 70s ford truck I'm sure."
"Well I need to know what it's out of."
"I do not know..."
"Well what's it in now?"
"That's not gonna help you."
"Sure it is"
"No...it won't. There's no way to search for the rear end?"
"No...so what's it in?"
"A 2001 CHEVY SILVERADO ok?? Does THAT help???"
"No."
"See?"

He connected me with someone at another AutoZone that actually WAS helpful...and I went over there to get the parts...
 
I never had an experience with A$$o Zone as bizzare as yours. However; every time I went to A$$o Zone, I left without the parts I needed because the crack heads working there didn't have it in stock, couldn't order it, or didn't have a clue how to search for or cross reference part numbers. I stopped going there about five years ago and won't go back.

I did work in an auto parts store for a few years. Both phone and counter sales for pros and hobbyists alike. All of our customers were treated with respect and courtesy. If we ever treated our customers like you were treated, that would be reason for immediate dismissal. It seems that you ran into a situation where the manager didn't have control of his employees. If you are still pi$$ed about the way you were treated, call the area/district manager. He should fix it. It's part of his job. I would.
 
Sounds like Advance in my town. :p I had a guy try to tell me my 87 Chevy caprice was fuel injected. And when I told him it wasn't he said someone must have "converted" it to 4bbl carb. I told him to look it up in the computer. Came up as 5.0L V8 305ci 4bbl carb.
Then the other day I go in to get a set of parking brake cables for my truck. Idiot looks in the "Brakes" subsection, then looks in the "Cables" subsection, where it has a listing for "Brake Cable". Then says they don't list it... I Didn't say a word, just walked out of the store, and drove across the street to of all places, Autozone. :p
 
mespock said:
I Hate AutoZone
By James, on 20-02-2009 15:03
Views : 3225
Favoured : None
Published in : Articles, Humor
So I got an event coming up at the local track...should be a fairly fun event and I want to take the truck out. Well....a few weeks ago, due to my own stupidity, I blew my hub seals on my rear end...and due to me catching the :q:q:q:qing flu...and other :q:q:q:q...I never got around to fixing them. So this is the week OF and I need the damn seals, right?
.
Click to expand...

HAHAHAHA Mespock I feel so sorry for you.......I might have to deal with that :q:q:q:q once my LS becomes to old for the dealer to get parts for. ever tried NAPA Auto Parts? I've seen them but never worked with them......could be better than Autozone.....or Schucks :/

Here's a motivational poster for you!

407460727_553055967e.jpg


2036998014_129a3434a9.jpg
 
It was posted by mespock, it didn't happen to him lol he has nothing with a 31 spline nine inch.


By James, on 20-02-2009 15:03

Published in : Articles, Humor
 
PetesSweets86 said:
HAHAHAHA Mespock I feel so sorry for you.......I might have to deal with that :q:q:q:q once my LS becomes to old for the dealer to get parts for. ever tried NAPA Auto Parts? I've seen them but never worked with them......could be better than Autozone.....or Schucks :/

Here's a motivational poster for you!
Click to expand...

Reading comprehension... You... Fail... :p

:D
 
Frogman said:
Reading comprehension... You... Fail... :p

:D
Click to expand...

How am I supposed to know if Mespock's name isn't James...I don't know him that will...along with most of everyone here's real names.....actually the other Pete is the only one I know of :p


But here's a poster for you :-D

limitations.jpg
 
Well, everybody should know his first name isn't James. If it were, he'd be mekirk. :D
 
I can understand your frustration about the incompetantcy of people at Auto Zone. However not all people that work for that company are idiots. I know cause i happen to work for AZ as a part time job. The problem is that they hire people that have no clue about what to look for if there is no vehicle on there screen to look up. They rely completly on the computer to find the part there looking for and if you tell them it's for any 9" rear end then they would more then likely give you the deer in headlights look. If i were you i would call the HR number and tell them your story. I know of employees that were terminated due to screening calls. I myself had fires 2 idoits last year for placing people on hold and not even trying to lookup a part. I wrote one person up cause they placed me on hold for 25 minutes cause they didn't have the brains to tell me they couldn't find a radiator for a VW Bettle. There isn't one but the dumb ass never picked up to tell me. The point i'm trying to make is every business has it's dummies. I personally never by my parts from AZ cause most of what need is at a speed shop and AZ is way too high even with my discount.
 
Yah... the catalogs don't really offer a method for looking up seals for "a 31 spline 9" rear." Of course, the obvious workaround is to just look up, like, a 78 F150 or something. He should have known that, but by the same token, when he asked what it came out of, you should have just fed him that. At which point, he would have looked in the computer (or the books), retrieved your seals, and gotten you on your way.
 
At least they spoke English - more than I can say for the staff at most of the AutoBonz here!
 
MarkedMan said:
I can understand your frustration about the incompetantcy of people at Auto Zone. However not all people that work for that company are idiots. I know cause i happen to work for AZ as a part time job. The problem is that they hire people that have no clue about what to look for if there is no vehicle on there screen to look up. They rely completly on the computer to find the part there looking for and if you tell them it's for any 9" rear end then they would more then likely give you the deer in headlights look. If i were you i would call the HR number and tell them your story. I know of employees that were terminated due to screening calls. I myself had fires 2 idoits last year for placing people on hold and not even trying to lookup a part. I wrote one person up cause they placed me on hold for 25 minutes cause they didn't have the brains to tell me they couldn't find a radiator for a VW Bettle. There isn't one but the dumb ass never picked up to tell me. The point i'm trying to make is every business has it's dummies. I personally never by my parts from AZ cause most of what need is at a speed shop and AZ is way too high even with my discount.
Click to expand...

Oh Jimmy I know I know ... LOL ... Just like having fun with you .... but I do hate Autzone. Maybe if I had you accross the counter I could change my opinion but it was when I talked to the corprate HQ that I realized they were retards...

PetesSweets86 said:
How am I supposed to know if Mespock's name isn't James...I
Click to expand...

Read my signature ... Ummm name in the Sig... LOL...
 
Yea, autozone pi$$es me off alot too!!!! We have a GM battery box in my dad's cobra and needed a battery. We go to autozone and my dad tells the guy what number battery we need.

Dad: yes I need a battery, #7813 (or something like that, not sure of the # but you get the idea)

Autozone guy: Um sir whats the application?

Dad: Its in a custom application, it won't list it

Autozone guy: Yes it will sir, I need the application

Dad: Ok smart guy, 66 shelby Cobra, which will say 7764

Autozone guy: It calls for 7764

Dad: I know its a different battery box

autozone guy: Well thats the battery you need

dad: No, it won't work, I need a 7813

autozone: well you know by placing it in an incorrect application you will void the warranty, I suggest you go with the 7813

We just left

Or the other week when I went to buy an oil pan gasket for my girlfriends car. I get there and the guy tells me as he opens the gasket, its opened you can not return it. I tell him yes I can, I'll return anything I want. Guy tells me no its open no returns. So I get pi$$ed and tell him if its not right I'm coming back and shoving it up his a$$, and when it was wrong i went back but he wasn't in :( but they returned it. Or my personal favorite, I call up to get a set of silver star headlights for my 1975 Pontiac Grand Prix,

Autozone: Thank you for calling autozone can i help you

Me: Yes, I want to see if you have silver star headlights

Autozone: Sure, application

Me: 1975 Pontiac Grand Prix

autozone: 400 v8 or 455 v8

Me: ummm 455


Autozone automatic or manual trans

Me:Ya know what my car is a 400/ auto but I think I want to upgrade to the 455/4spd headlights.....hahahahahahhaa The stories go on and on and on
 
I just use the zone for paint supplies and random tools I need to finish a job. Would never use them for actual parts.
 
My choices within a 80 mile radius are autozone or nappa. I deal with the stupidity at AZ to save money from the nappa place. Plus it makes me laugh.

John Wayne said it best: "Life is hard. Its even harder if your stupid."
 
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