Sylvania was nice enough to send the following reply:
Good Morning Mr. Gray. I'd first like to thank you for taking the time to contact us with your concerns and say that I'm very sorry that you're having such difficulty obtaining replacement components from Ford/Lincoln, and we know that you're not alone. Unfortunately, we don't have the ability to further assist and have been instructed to refer folks back to their respective Ford/Lincoln Mercury dealers for further resolution.
The HID-9500 light source, the HID light source used on the Mark VIII during model years '96 - '98, was the first generation of HID lighting and utilized DC technology; automotive HID light sources now produced utilize AC technology. We haven't produced part number HID-9500 for many years now, and we no longer have the equipment needed to produce this lamp. Prior to the obsolescence of this part all remaining inventory was provided to Ford/Lincoln parts and service. Our understanding is that the stockpiled inventory has since been depleted, and Ford now offers a halogen retrofit kit as a solution. You will need to contact your nearest Ford/Lincoln dealership to determine what options are available to you.
Thank you,
Good Morning Mr. Gray. I'd first like to thank you for taking the time to contact us with your concerns and say that I'm very sorry that you're having such difficulty obtaining replacement components from Ford/Lincoln, and we know that you're not alone. Unfortunately, we don't have the ability to further assist and have been instructed to refer folks back to their respective Ford/Lincoln Mercury dealers for further resolution.
The HID-9500 light source, the HID light source used on the Mark VIII during model years '96 - '98, was the first generation of HID lighting and utilized DC technology; automotive HID light sources now produced utilize AC technology. We haven't produced part number HID-9500 for many years now, and we no longer have the equipment needed to produce this lamp. Prior to the obsolescence of this part all remaining inventory was provided to Ford/Lincoln parts and service. Our understanding is that the stockpiled inventory has since been depleted, and Ford now offers a halogen retrofit kit as a solution. You will need to contact your nearest Ford/Lincoln dealership to determine what options are available to you.
Thank you,