They had two LSE bumpers. One from an 00-02 and one from an 06. I specifically called to ensure it was an 06 and sent emails to confirm (I have the emails to prove it). They told me they would send me the 06. When it arrived, they had sent me the 02. I called and received no response. I called three more times the same day and they never answered even after I left messages. Finally they called me back late the next day and I told them they sent me an 02 bumper since it had the holes for the marker lights on the side. They argued and said all LSE bumpers are the same. I sent them a picture of both bumpers and they finally agreed. From the time I got the bumper until the time they finally agreed to send me a new one, it was nearly a full week. Anyway, they told me to leave the bumper on my porch and they would schedule a pick up from Fedex. Several days went by (with the bumper on my front porch) and Fedex never came. I called them again and they said they were sorry but they forgot to schedule a pick up. Finally, a couple days later Fedex picked up the bumper and they sent me the new one. After a few days, the new bumper came. It was the correct bumper but there was a huge dent in the front. I took pics and sent the pics to them via email (I still have the pics somewhere). They didn't respond. I called the next day and they didn't answer. Two days later they finally responded and said they would schedule a Fedex pick up. As usual, several days went by and the bumper was still sitting on my porch. I had the pleasure of trying to get ahold of them again to see what the deal was with Fedex. After another day and several phone calls/voicemails, they finally had it picked up.
The positives were that they finally did fully refund my money and they arranged and paid for return shipping (which they certainly should have).
The negatives were terrible customer service, sending the wrong bumper at first, then sending a damaged bumper. It was an ordeal that stretched over a three week period. The ladies that answer the phone know nothing about bumpers and although they were pleasant enough, they don't seem to take their job too seriously or care all that much about their customers.
I've heard some good things about them but my experience was horrible. Hope you have better luck.
That makes me nervous..