Ok how about my car (03' LS V8 sport) has been at Lincoln (Pride Lincoln in MA.) for 15 days now. My roof liner has been sagging at the break light since I have gotten the car. I had brought it back 5 other times for them to velcro and stick the roof on w/out any luck. So the finaly got me a new liner and told me to come in a few wed.'s ago. I go in and of course they didn't have my appointment (even though they are the ones that called me and set it up) so I could not get a loaner car. Well a few hours later they call me out of the waiting room to tell me they had to put me into a rent-a-car. I said ok is it going to be a few hours? and they said no about a week... I was like WHAT? and they said they had to cut my roof liner apart because of curtin airbags and they then found out they ordered the wrong liner, well they didn't have a car for me so they sent me to a rent-a-car place and they didn't have a car so I had to wait there for 4 hours so they put me into a trailblazer 05'.
Call tuesday to see if I was going to be able to pick up my car wed. and they told me that he saw the liner be delievered and I should be fine for wed. Call, wed and they said they had to waite for a part and maybe that night I would be able to get it (I also have been hearing a noise in my steering wheel when it retract's asked them to look at it (6 times have had problems w/steering wheel noise) so asked them if they got to look at that since they had it for a week, said he didn't know. OK called back thursday and of course not ready yet. So now I am getting pissed because they are not letting me know anything. So I called and asked for a manager and told him that this is getting out of control... he said he would call me back. He said everyting was in but they where getting a air bag light that wouldn't go off so they where still trying to fix it. Well that night I get a call from the Service sup. and he said he was real sorry and that they think that there was some part in my steering wheel that was faulty and that was what was causing my light to stay on and he overnighted the part should be here and done next day. Get a call that they broke some weather strip or molding or something and that he had to overnight that and should take 20 min to put in. Well called today (03/02) and he said that because of the snow he still didn't get the part but might be here tonight or early tomorrow and they would call me.
NOW DO I HAVE SOME COMP. DO TO ME? What do I ask for if I do? I mean I think 15 days (and going) is out of control for a roof liner that they I had them fix (now 6th or 7th time) I know they have me in a car but do I have anything else coming to me? I called Lincoln last week and they suck, they told me there was nothing they could do and they don't know why I just don't use an other dealership, but they would pass my complaint along and I should here from Pride (which I didn't untill I called and they didn't say anything) WHAT DO I DO???
Call tuesday to see if I was going to be able to pick up my car wed. and they told me that he saw the liner be delievered and I should be fine for wed. Call, wed and they said they had to waite for a part and maybe that night I would be able to get it (I also have been hearing a noise in my steering wheel when it retract's asked them to look at it (6 times have had problems w/steering wheel noise) so asked them if they got to look at that since they had it for a week, said he didn't know. OK called back thursday and of course not ready yet. So now I am getting pissed because they are not letting me know anything. So I called and asked for a manager and told him that this is getting out of control... he said he would call me back. He said everyting was in but they where getting a air bag light that wouldn't go off so they where still trying to fix it. Well that night I get a call from the Service sup. and he said he was real sorry and that they think that there was some part in my steering wheel that was faulty and that was what was causing my light to stay on and he overnighted the part should be here and done next day. Get a call that they broke some weather strip or molding or something and that he had to overnight that and should take 20 min to put in. Well called today (03/02) and he said that because of the snow he still didn't get the part but might be here tonight or early tomorrow and they would call me.
NOW DO I HAVE SOME COMP. DO TO ME? What do I ask for if I do? I mean I think 15 days (and going) is out of control for a roof liner that they I had them fix (now 6th or 7th time) I know they have me in a car but do I have anything else coming to me? I called Lincoln last week and they suck, they told me there was nothing they could do and they don't know why I just don't use an other dealership, but they would pass my complaint along and I should here from Pride (which I didn't untill I called and they didn't say anything) WHAT DO I DO???
) he told me they are cleaning out there staff and he said the kid that ordered the wrong roof and cut off my old one w/out looking and broke my molding was the same kid and he was the one that put up my new roof and he was going away tonight and said he swears that when he comes back he is fired. Also there was a big ding in my fender....