The letter has been updated since then. They clearly cover all coil failures, even if there is no oil or water. I had four replaced on my 04 this way, completely covered.
Here is the updated text. (I've posted the zipped PDF a few times before. - Search if you want that.)
Michael A. Berardi Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 20, 2008
TO: All U.S. Ford and Lincoln Mercury Dealers
SUBJECT: Customer Satisfaction Program 07M07- Supplement #1:
Certain 2003 - 2005 Model Year Lincoln LS and Ford Thunderbird Vehicles
Equipped With 3.9L Engine - Extended Warranty Coverage on Ignition Coil
Assemblies and on 2003 MY Vehicles Only, Engine Valve Cover Gaskets
REF : Customer Satisfaction Program 07M07 dated July 2007
REASON FOR THIS SUPPLEMENT
This bulletin is being re-issued to include 2004 and 2005 model year vehicles in the extended
warranty coverage on ignition coil assemblies only.
NOTE: Design changes were implemented in the affected 2004 and 2005 model year vehicles to
address oil contamination concerns. Therefore, the extended coverage on valve cover gaskets
applies only to the affected 2003 model year vehicles.
PROGRAM TERMS
2003 MODEL YEAR VEHICLES
This program extends the warranty coverage of the ignition coils and engine valve cover gaskets
to 10 years of service from the warranty start date of the vehicle or 100,000 miles, whichever
occurs first. For vehicles that have accumulated more than 100,000 miles, coverage was
extended until December 31, 2007. Coverage is automatically transferred to subsequent owners.
2004 AND 2005 MODEL YEAR VEHICLES
This program extends the warranty coverage of the ignition coils to 10 years of service from the
warranty start date of the vehicle or 100,000 miles, whichever occurs first. For vehicles that have
accumulated more than 100,000 miles, coverage will last until November 30, 2008. Coverage is
automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Certain 2003 - 2005 model year Lincoln LS and Ford Thunderbird vehicles equipped with 3.9L
engine built at the Wixom Assembly Plant from Job 1 through Job Last. Affected vehicles are
identified in OASIS.
Ó Copyright 2008 Ford Motor Company
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
AFFECTED 2003 MODEL YEAR VEHICLES
Some of the vehicles may experience an engine misfire condition predominantly due to internal
breakdown in the coil and lack of adhesion between the epoxy and the coil housing material.
These issues may cause the coil to operate at an insufficient voltage level, resulting in ignition coil
misfires. In addition, the valve cover gaskets may allow engine oil to enter the spark plug well and
cause degradation of the ignition coil boot, resulting in ignition coil misfire. Drivability symptoms
associated with an ignition coil misfire include rough running engine, surge or hesitation on
acceleration, and/or illumination of the check engine light.
AFFECTED 2004 AND 2005 MODEL YEAR VEHICLES
Some of the vehicles may experience an engine misfire condition predominantly due to internal
breakdown in the coil and lack of adhesion between the epoxy and the coil housing material.
These issues may cause the coil to operate at an insufficient voltage level, resulting in ignition coil
misfires. Drivability symptoms associated with an ignition coil misfire include rough running
engine, surge or hesitation on acceleration, and/or illumination of the check engine light.
SERVICE ACTION
AFFECTED 2003 MODEL YEAR VEHICLES
If any of the above mentioned drivability issues are reported on an affected vehicle, dealers are to
identify any engine cylinder that is misfiring and perform an ignition coil stress test on the affected
cylinders. If the coil fails the stress test, dealers are to replace the ignition coil and associated
spark plug. If any coil boot is contaminated with engine oil, dealers are to contact the Special
Service Support Center for prior approval to replace the contaminated ignition coil boot, the
associated spark plug and install a new valve cover gasket set. This service must be performed
on affected vehicles at no charge to the vehicle owner.
AFFECTED 2004 AND 2005 MODEL YEAR VEHICLES
If any of the above mentioned drivability issues are reported on an affected vehicle, dealers are to
identify any engine cylinder that is misfiring and perform an ignition coil stress test on the affected
cylinders. If the coil fails the stress test, dealers are to replace the ignition coil and associated
spark plug. This service will be performed on affected vehicles at no charge to the vehicle owner.
Notes:
1. This extended warranty coverage program applies to ignition coil assemblies on all
affected vehicles. During diagnosis, if other concerns or DTC's are found, they will
not be covered under this program and are the responsibility of the vehicle owner, if
the vehicle has exceeded the time or mileage limits of all other warranty coverages
(NVLM/Emissions/Extended/etc.). Owners who received letters announcing 07M07,
and who bring their vehicles into the dealership because of an engine misfire
condition, should be advised that this program only covers the cost of repairs related
to defective ignition coils.
2. Other repairs are not covered by this program.
3. COILS CONTAMINATED WITH WATER: If any coils are contaminated with water,
dealers should perform Field Service Action 07N09 after performing this program
(07M07).
Ó Copyright 2008 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Customer Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Only) …………….…………………….1-800-325-5621
Sincerely,
Michael A. Berardi
Ó Copyright 2008 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 07M07 Supplement #1
Certain 2003 - 2005 MY Lincoln LS and Ford Thunderbird Vehicles Equipped With 3.9L Engine
Extended Warranty Coverage on Ignition Coil Assemblies and
on 2003 MY Vehicles Only, Engine Valve Cover Gaskets
OASIS ACTIVATED?
Yes. OASIS will be activated May 20, 2008.
FSA VIN LIST ACTIVATED?
No, FSA VIN lists will not be activated for this program.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Owners of affected vehicles will be notified of the extended warranty coverage and directed to
contact their dealer for repairs if their vehicle exhibits drivability issues that may be related to the
covered component.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this extended warranty.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call
the Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
If a condition exists that requires additional labor to complete the repair, call the Special Service
Support Center to request approval prior to performing any additional labor. Requests for
approval after completion of the repair will not be granted.
OWNER REFUNDS
• Ford Motor Company will only refund owner-paid repairs covered by this program if the
repair was performed prior to the date of the Owner Notification Letter (or after the date of
the letter if an emergency repair was made away from the servicing dealer). Non-covered
repairs, or those judged by Ford to be excessive, will not be reimbursed.
• 2003 MODEL YEAR VEHICLES: Refunds will only be provided for the cost associated with
the diagnosis and replacement of ignition coils and engine valve cover gaskets.
• 2004 - 2005 MODEL YEAR VEHICLES: Refunds will only be provided for the cost
associated with the diagnosis and replacement of the ignition coils.
• Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim. If a repair is performed on
the same visit, the repair and refunds should be submitted on separate repair lines.
• The refund period for repairs performed prior to the date of the Customer Notification Letter
will expire on November 30, 2008. After November 30, 2008, only emergency repairs are
eligible for reimbursement.
• Refund Claiming Information. (Submit on separate repair line).
- Program Code: 07M07 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.
Ó Copyright 2008 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 07M07 Supplement #1
Certain 2003 - 2005 MY Lincoln LS and Ford Thunderbird Vehicles Equipped With 3.9L Engine
Extended Warranty Coverage on Ignition Coil Assemblies and
on 2003 MY Vehicles Only, Engine Valve Cover Gaskets
RENTAL VEHICLES
The use of rental vehicles is not authorized for this program.
CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Direct Warranty Entry (DWE).
• Refund or related damage must be claimed on a repair line that is separate from the repair
line on which the FSA is claimed. Related damage requires prior approval from Special
Service Support Center.
• "MT" labor should be submitted on a separate repair line with the related damage flag
checked. "MT" labor requires prior approval from Special Service Support Center.
• Refer to ACESII manual for claims preparation and submission information.
Ó Copyright 2008 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 07M07 Supplement #1
Certain 2003 - 2005 MY Lincoln LS and Ford Thunderbird Vehicles Equipped With 3.9L Engine
Extended Warranty Coverage on Ignition Coil Assemblies and
on 2003 MY Vehicles Only, Engine Valve Cover Gaskets
LABOR ALLOWANCES
Description Labor
Operation
Labor
Time
FAIL STRESS TEST - Replace One Ignition Coil: Perform EEC
Test and obtain Mode 6 engine misfire data. Perform coil stress test
on one (1) ignition coil. Remove & replace one (1) ignition coil
assembly and spark plug.
07M07B 0.9
Hour
FAIL STRESS TEST - Replace Two Ignition Coils: Perform EEC
Test and obtain Mode 6 engine misfire data. Perform coil stress test
on two ignition coils. Remove & replace two (2) ignition coil
assemblies and two spark plugs.
NOTE: Call Special Service Support Center at 1-800-325-5621 if
more than two (2) ignition coils require replacement.
07M07C 1.2
Hours
2003 MY VEHICLES ONLY: If the ignition coil is contaminated with engine oil, contact Special
Service Support Center at 1-800-325-5621.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts will not be direct shipped for this program. Order your parts requirements through normal
order processing channels.
Part Number Description Quantity
2W4Z-12029-BD Coil Assembly - Ignition
AGSP- 32F-SM Spark Plug
Call Special Service Support Center at
1-800-325-5621 if more than two (2) ignition
coils and spark plugs require replacement.
Questions regarding parts should be directed to the Special Service Support Center
(800-325-5621) or E-mailed to:
Ford@Renkim.com.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Replaced parts are subject to random selection for return to the Ford Warranty Parts Analysis
Center (WPAC). Refer to your daily PEARS (Parts Entry and Return System) register for part
disposition and return instructions.
Follow the provisions of the Warranty and Policy Manual for “Parts Retention and Return
Procedures".
