hmm. ken, not to call you out and be a d**k because you're obviously a great asset to the ls community.....but retailing 101 is all about protecting customers from suppliers. without that, a retailer would strictly be an unnecessary middle man. I don't think that its reasonable for this member to have to wait until you get your issue settled with your supplier. It's been 3 months now, has he received at least a refund? A retailer should NEVER delay resolving a customer satisfaction issue due to delays in supplier resolution.