I have always been escorted into the repair area and shown the parts that need to be replaced and why. Even though I have never asked. Maybe it's a CA thing....
I was confused about it when they told me I couldn't go back there. I mean, it's MY car back there. I was allowed to go into the shop when my car was getting checked at another mechanic. Im guessing it is a liability thing
It is a liability thing, but I have never heard of a shop where they don't have the ability of showing you, on the car, the needed repair. If they won't even escort you I would FIND ANOTHER MECHANIC!!!!! Isn't this the guy that said your fuel filter was in the tank?
Just what are they hiding? I wouldn't trust these guys with my lawnmower!
Ive stood under my car on the lift while they were working on the exhaust.
If oil and anti-freeze aren't mixing anywhere, then the only way left for a head gasket to fail is to have blown-out to the side of the block. That's REALLLLY rare as in only seen that happen maybe once and it was on a modified blown engine...