PMB12
New LVC Member
Hi All,
Transmission saga continues. Called Ford last night and mentioned the After Warranty Adjustment. The woman I spoke with sounded like it was a top secret. She told me should wasn't at liberty to speak about it. Had my LS towed to the dealership this AM. Spoke with the Service Rep to tell him it was on it's way. I asked him about the AWA and he said he never heard about it.
Before heading to the dealership this afternoon I received a call from the rep at the 1st dealership I had brought it to. Apparently, his director had called him wanting to know what was going on with the car. I guess the woman at Ford was at liberty to speak to him about it. The rep was great, really helpful telling me he had pulled my service record and that there's no question I shouldn't be charged. He said he'd call the rep at dealership #2 right away and try and get this resolved.
Well, this afternoon I went to pickup my mom's new car. Yup, we bought a new vechicle from the same dealership. (Hopefully not a stupid move.) The gentleman that had put me in touch with the service rep said the rep had called him and wanted to know how I had found out about the AWA. Apparently he wasn't to happy. Gee, and just this morning he knew nothing about it.
I made my way down to the service dept. and introduced myself to the man. Acted like he had no idea who I was. Upon refreshing his memory I was told that he didn't have time to look at the car until at least Wednesday or Thursday. I reminded him he said he'd take a look at it today and of course he denied it. Then he proceeded to tell me there are no problems with the LS transimssions that he's ever heard of. Well all the sales reps there say that there's pretty much a lot of issues with them. I asked if he'd spoken to the service rep at the first dealership and he said that the rep had called him but he didn't call him back yet. This guy was ARROGANT from the get go.
After asking him to call the guy 5 times he finally did. Couldn't gather much from the conversation. But after he got off the phone he started back peddleing and offered me a loaner car for the duration. Still with an attitude though. Said he hadn't made a decision about what he was going to do regarding the AWA.
I guess I need advice.
Should I go and speak to the rep at the 1st dealership and have the car towed back to where I began. He at least seemed willing to help. I was thinking of going there in the morning but not sure if I'd be doing the right thing. The guy where the car is now seems like he's a loose cannon. Or should I call this Director of Service and tell him how things are being handled.
This is starting to drive me nuts.
A car that's just out of warranty with only 40,000 miles should be taken care of. Transmission just shouldn't go on a $45,000 car after 40,000 miles.
Has any one had any experiencewith their dealers obtaining the After Warranty Adjustment? How did you all go about it getting it okayed? It seems like this is going to take months. I was told by someone they pretty much pick and choose who they want to give it to. So after my "chat" with the rep today I think I could have a big problem.......
Any help you guys can give is greatly appreciated!
Paula
01 Lincoln LS
V8
40,000 Miles
:slam
Transmission saga continues. Called Ford last night and mentioned the After Warranty Adjustment. The woman I spoke with sounded like it was a top secret. She told me should wasn't at liberty to speak about it. Had my LS towed to the dealership this AM. Spoke with the Service Rep to tell him it was on it's way. I asked him about the AWA and he said he never heard about it.
Before heading to the dealership this afternoon I received a call from the rep at the 1st dealership I had brought it to. Apparently, his director had called him wanting to know what was going on with the car. I guess the woman at Ford was at liberty to speak to him about it. The rep was great, really helpful telling me he had pulled my service record and that there's no question I shouldn't be charged. He said he'd call the rep at dealership #2 right away and try and get this resolved.
Well, this afternoon I went to pickup my mom's new car. Yup, we bought a new vechicle from the same dealership. (Hopefully not a stupid move.) The gentleman that had put me in touch with the service rep said the rep had called him and wanted to know how I had found out about the AWA. Apparently he wasn't to happy. Gee, and just this morning he knew nothing about it.
I made my way down to the service dept. and introduced myself to the man. Acted like he had no idea who I was. Upon refreshing his memory I was told that he didn't have time to look at the car until at least Wednesday or Thursday. I reminded him he said he'd take a look at it today and of course he denied it. Then he proceeded to tell me there are no problems with the LS transimssions that he's ever heard of. Well all the sales reps there say that there's pretty much a lot of issues with them. I asked if he'd spoken to the service rep at the first dealership and he said that the rep had called him but he didn't call him back yet. This guy was ARROGANT from the get go.
After asking him to call the guy 5 times he finally did. Couldn't gather much from the conversation. But after he got off the phone he started back peddleing and offered me a loaner car for the duration. Still with an attitude though. Said he hadn't made a decision about what he was going to do regarding the AWA.
I guess I need advice.
Should I go and speak to the rep at the 1st dealership and have the car towed back to where I began. He at least seemed willing to help. I was thinking of going there in the morning but not sure if I'd be doing the right thing. The guy where the car is now seems like he's a loose cannon. Or should I call this Director of Service and tell him how things are being handled.
This is starting to drive me nuts.
A car that's just out of warranty with only 40,000 miles should be taken care of. Transmission just shouldn't go on a $45,000 car after 40,000 miles.
Has any one had any experiencewith their dealers obtaining the After Warranty Adjustment? How did you all go about it getting it okayed? It seems like this is going to take months. I was told by someone they pretty much pick and choose who they want to give it to. So after my "chat" with the rep today I think I could have a big problem.......
Any help you guys can give is greatly appreciated!
Paula
01 Lincoln LS
V8
40,000 Miles
:slam