Have you seen these videos???

HyeLifeLS

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http://youtube.com/watch?v=O0X-86Lgwlc&mode=related&search=

http://youtube.com/watch?v=O0X-86Lgwlc&mode=related&search=

http://youtube.com/watch?v=o1gTWKWFZg8&mode=related&search=

http://youtube.com/watch?v=nwAZheGBRsk&mode=related&search=

"Ford advertises certified technicians on their adds, and well I think ford needs to wake up and take note that servicing is a big factor in the enjoyment of a owner for his or her car.
I'm sure their only care is that you just buy another car and forget about your current car."

"I mean the repairs they did on your car speak for themselves. Very poor job, and lucky to be alive from the look of those tires after a 8 hour drive. Have you thought about suing them? You should."

Looks like a poor repair job.
 
Thanks allot for looking at my videos, the issues in the first video where handled thanks to the team at COAST TIRE in Bathurst New Brunswick, since Coast Tires Tech Guy warned that me and my family were extremely lucky enough to make it from Montréal to Bathurst NB on those tires and DO NOT LEAVE UNTIL that gets fixed, and those were brand new Goodyear Eagle ResponsEdge, only 3-4 months old. Thank god for those tires, because they got me their safe.

I was very disappointed with Carrosserie Groupe Gabriel Ford located at 6475 St-Jacques Street Quest in Montreal Quebec. I had told them many times the fact my car did not handle the same and the rear of the car just didn’t handle and the rest of the car was a bit bouncy and squeaky as it did not before those events, The only thing they found was I was in need of front bearings and 1 passenger front side tie-rod which they stated was not linked to the events, which was caused by normal wear. Even though I found that hard to believe because after a hard impact from the rear of the car which ended up pushing my car under the car in front of me. Anyways the tie-rod and bearings I had done in Bathurst and was told yes it was from normal wear which I then paid myself. Alright Carrosserie Groupe Gabriel got one thing right, but the car was shaking the whole drive up from Montreal I explained to the technician, the rear would easily slip outwards at times. Anyways the tech guy noticed, look at your rear tires sir. And so the story goes on.. lol anyways I am thinking about suing. Everyone is telling me that I have just cause for it.
I will keep everyone posted. In the mean time FORD stated to me they will kept this on file, in their records, but that’s not what I want, I want ford to start hiring better service technicians and make this an issue to give better service to clients not just rush their cars off the lot. No wonder TOYOTA is winning over the north American markets. just to bad they dont make a LS, oh wait LEXUS DOES :)

Quality service should always be apart of after sales don’t you think? I mean just look At the finished certified ford repairs on videos 2, 3, and 4. Oh and video 4 is another issue now, that seems to be a biggie.

Ended up with a total of $8,500 in repairs and that is not including what COAST TIRE found and repaired.

Anyways those who believe ford should do something right, feel free to email them directly at: crccan@ford.com and mention those videos on YOUTUBE about Carrosserie Groupe Gabriel Ford and the quality and service one would expect even after you drive off their lot.

Ford does not seem to understand this, otherwise if they did
Perhaps my car would be fixed correctly. I might just even sell my Lincoln LS for $1.00 because lets face it now after their repairs to my car it just added to the depreciation value of it and made it a lot worse.

REACH HIGHER LINCOLN, PLEASE! Your standards aren't high enough.
Disappointed Lincoln Owner.



http://youtube.com/watch?v=O0X-86Lgwlc&mode=related&search=

http://youtube.com/watch?v=O0X-86Lgwlc&mode=related&search=

http://youtube.com/watch?v=o1gTWKWFZg8&mode=related&search=

http://youtube.com/watch?v=nwAZheGBRsk&mode=related&search=

"Ford advertises certified technicians on their adds, and well I think ford needs to wake up and take note that servicing is a big factor in the enjoyment of a owner for his or her car.
I'm sure their only care is that you just buy another car and forget about your current car."

"I mean the repairs they did on your car speak for themselves. Very poor job, and lucky to be alive from the look of those tires after a 8 hour drive. Have you thought about suing them? You should."

Looks like a poor repair job.
 
I don't get it, did you have the car in for service and mean while they had got in a accident with it or did you have the accident? I know what its like to get crappy service from these so called Ford Techs and quite a few people here have experienced that withe the coil issue alone and there are plenty other stories of other Ford cars that I know of getting the same treatments. I even seen my car at least 20 miles from the dealership being driven by the lot boy like he was cool but they in the end don't care. I wrote to the Attorney General ( I had more problems that would take to long to explain ) and if the Dealership disagrees with your story no one seems to care in the end. At another dealership I had it in for another problem and found ashes and a cigar butt in my ashtray and again, no one cares. They stuck a vacuum in the ash tray and sucked up the ashes but that didn't get rid of the smell and if you aren't a smoker you know how annoying cigarette smell can be all they said was that the manger and the lot person were not in and they would call me another time. I never heard any thing and from the last experience I just gave up early and saved some of my nerves from boiling with that one.


Hope you have luck, and thanks for joining in after your videos were posted!
 
Oh I also called the customer service line to report incidents like this like you have done and they told me that all they could do was put int in a log in the computer to figure out ways to better customer care in the future.
 
What year is your LS?
The traction control in mine works just fine and the light in the dash has never illuminated when I have the system disabled. The only light that comes on is the light in the switch, I get one short beep from somewhere within the confines of the dash, and a 5 second a warning on the message center screen telling me that the traction control is turned off.
The light in the dash DOES come on when the key is turned on, or the engine is started, for about 3 or 4 seconds while the TCS does a self check.
I leave the traction control disabled whenever I drive my car, except in the rain. I have a lead foot, and the open diff is too unpredictable to drive the way I do in the rain without the TC on.

Now, I'm not saying that it works or that it doesn't work in your car. Obviously I've never driven your car, and I don't know if the TCS engages or not on slick surfaces when the car is pushed too far. Just that the way it is described in the video, appears, to me, to be operating normally.

I do wonder what kind of special idiot did the repairs to your car and did not notice the bent rear sub-frame. I could tell that it was bent the second the camera went under the car.

What you should do, is get in touch with the Ford service representative for your region, as well as the Dealer Principal of that dealership. (basically the guy who owns it) You may have to pull a few short and curlys of the people at the dealership to get this contact information, but you should do what it takes to make sure that that dealership service center is held liable for this oversight. Somebody needs to be fired if you ask me.
 
the events...

Sorry I miss out a lot on the story, just because there’s so much to talk about and I’m not a woman so lol joking ladies.. if there are any LS owners here…

Well about 2 months back I guess now, I just finished cleaning down my baby, miss AALIYAH LS ;) and I went to bring a friend back home with the Lincoln looking fine
As hell, anyways once I was on decaire street 3 lane closed highway 1 way, I was I nthe middle lane when I got this guy tailgating my ass, so I move from my lane to another lane
And there he is again tailgating me, now im getting pissed, so I lost him in the traffic by switching lanes.. finally I was clear of this ass, can I say that here? Oops already did lol anyways I got clear of the guy, then out of no where here he comes again, wanting to racing, in his old beat up Honda.. so here we go , I just changed lanes again and got caught up in traffic doing 70km. so here I am in the last lane right side, and he comes right up my ass again, im getting pissed ass hell and my friend is trying to make me relax
So I change lanes back to the middle lane, and just as soon as I changed lanes, 3 cars ahead of me break and starting smoking their tires, so just in the nick of time I was able to prevent my car from crashing into the guy ahead of me.. with a good stopping distance that I was able to see his rear tires.. anyways that’s when I looked in my left and right, and I couldn’t go anyway because of the passing traffic and people laughing as they went by, anyways then I said to myself oh :q:q:q:q, I look in my rear view and sure enuff here comes :q:q:q:q:q:q:q, changing lanes and smack right into my ass, and pushes me into the car ahead.. anyways now that I think about it, im wondering if that was a set up, because those three cars had been traveling pretty close at times and they all look like they could be friends.. I would have to check with my insurance and see if any of those guys collected for injuries. Anyways that’s pretty much the events of what happened.

As for the repairs well you see it urself in the vids, to bad because the guy Norman the director at the ford garage seem like a great guy and he handled a lot of things for me no problem, but perhaps he didn’t get a chance to see how his guys repaired my car, anyways I still have to go back into the garage and see these guys, but I’ve been so busy trying to catch up with everything since I was stuck in Bathurst NB for 2 weeks because of the issues in video 1. lol anyways if ur still there, this bulletin board is pretty amazing for reading all this.


I don't get it, did you have the car in for service and mean while they had got in a accident with it or did you have the accident? I know what its like to get crappy service from these so called Ford Techs and quite a few people here have experienced that withe the coil issue alone and there are plenty other stories of other Ford cars that I know of getting the same treatments. I even seen my car at least 20 miles from the dealership being driven by the lot boy like he was cool but they in the end don't care. I wrote to the Attorney General ( I had more problems that would take to long to explain ) and if the Dealership disagrees with your story no one seems to care in the end. At another dealership I had it in for another problem and found ashes and a cigar butt in my ashtray and again, no one cares. They stuck a vacuum in the ash tray and sucked up the ashes but that didn't get rid of the smell and if you aren't a smoker you know how annoying cigarette smell can be all they said was that the manger and the lot person were not in and they would call me another time. I never heard any thing and from the last experience I just gave up early and saved some of my nerves from boiling with that one.


Hope you have luck, and thanks for joining in after your videos were posted!
 
nothing but the facts.. lol here we go

its a 2002, yes i believe u are right, but the system hasn’t kicked in when i was driven thro a rocky road, or while it was raining, so it was a little scary at first, because I’m use to the system being activated on its own as it normally does and no I checked it wasn’t turned off, but at no time has the system kicked in, so I’m wondering what the hell is that from… its really pisses me off though , because they didn’t look over my car at all to insure everything is functional as it should be, but yet here is ford not even able to provide answers on their Lincoln help line while I was stuck in Bathurst,


Here’s the other half of the story so you have a better understanding get urself a coffee and make sure you don’t have the obama girl video playing on youtube, I’ll need ur full attention here lol

Alright, here we go.. I arrived in Bathurst on Tuesday afternoon few weeks back, the next day I took my car into a known garage to oversee the problems I experienced while driving to Bathurst, since my steering wheel had been shaking like crazy the whole trip and it seemed like it took forever to get there, had to keep the car at 90km so it didn’t shake as much for a 8 ½ trip.

So they looked at the front of the car, since ford in montreal said I would need a new tie-rod and also bearings for the front, so it turned out they were right, but I still question if it was from normal wear or from the accident, this garage I had visited told me it would be from normal wear so I agreed to get it fixed, anyways while the car was on the lift, the technician noticed my rear tires were worn to the belts, toe in or toe out whatever they call it. They couldn’t find any adjustments in the rear to give me an alignment so they mentioned to me to head to FORD in town and have it looked at, but I was a little iffy about bringing it to FORD, so I took it to COAST TIRE since they had the latest alignment machine apparently in town, so I took it to them, and explained my story to the rep inside MIKE, so he came out and looked and seen that my rear wheels were off and that something was really off, another guy TIM seen in video one, came out and confirmed it, yes there is definitely something wrong with the rear, so they took it in and put it up on the lift, and tim right away said this is the problem.. anyways I was told take it to ford anyways and see what they say, since there computers stated there can be no adjustments made on the rear alignment of the LS, to see dealer. So I did, but when I got to the FORD dealer there in town, they couldn’t find anything, only thing that said was that to dills holes and bring in the rear tires and replace the rear shocks, with a sticker of $1500 and to me it seem like these FORD guys were more interested in taking my money because here they gave me a rear wheel alignment at $65. but yet I remember the guy at coast tire telling me, you cant do any adjustments on the rear, so I went back to coast tire, and showed them the results from FORD and they all had a good laugh and told me get my
Money back from FORD, because ford even made it worse, now my steering wheel was going another way.. anyways now the guys at coast tire felt bad for sending me to FORD..

So I told the manager at coast tire, I felt his guy “TIM” knew what the hell he was talking about more then their certified FORD technicians did. So I went with Coast tire to fix my problems, called my insurance gave them the link to the first video I posted to show them
Just how bad the car was, and they gave me the ok within 1 hour to get things fixed.

So they ordered the part, and 1 weeks after once they got it , it turns out the part they got ended up with a slight same bend in it, same side so I had called FORD to ask them if that part was made like that, but they couldn’t provide me any answers and told me time and time again to go to FORD and see their tech guys.. lol anyways I got off the phone and with FORD and went back to coast tire, and they ended up drilling holes in the lower arms I think, again im not a tech guy so don’t quote me on it, and they brought the wheels in, I had no choice since I couldn’t wait another week for another part, since I was already stuck in Bathurst for 2 weeks now because of this problem.


So now the car seems to handle how it did before, smooth ad rides like a dream, a dream like hallie berry ;) And TIM also took care of that squeaky noise by using Teflon lubs in around some joints. In the mean time, im trying to be calm and relaxed before I head into
The offices at FORD..

Oh and btw, you know what FORD told me on the phone, from the Lincoln customer care center?? I told them I didn’t give the garage the check for the repairs yet, because of these issues with my car, but I will once everythin is done right, he tells me to go ahead and give FORD the check since like everyone else, people have to eat. Lol I was like oh hell no, not with this money.. cuz once you hand over that insurance check, your screwed if your trying to fight the system. And the other agent b4 that told me only FORD Tech know my car, dont go to COAST TIRE, but i was like oh hell no, im sorry but those guys dont know what they talking about.. they even charged me an alingment COME ON and it didnt fix the problem it made it worse LADY lol

Anyways I really enjoy my LS, it’s a shame this happened, why perhaps they trying to save money here and there, but that :q:q:q:q aint right, could have taken the life of my family.

And so the fight is on…
DO I SUE OR DO I NOT SUE... ummmmm



What year is your LS?
The traction control in mine works just fine and the light in the dash has never illuminated when I have the system disabled. The only light that comes on is the light in the switch, I get one short beep from somewhere within the confines of the dash, and a 5 second a warning on the message center screen telling me that the traction control is turned off.
The light in the dash DOES come on when the key is turned on, or the engine is started, for about 3 or 4 seconds while the TCS does a self check.
I leave the traction control disabled whenever I drive my car, except in the rain. I have a lead foot, and the open diff is too unpredictable to drive the way I do in the rain without the TC on.

Now, I'm not saying that it works or that it doesn't work in your car. Obviously I've never driven your car, and I don't know if the TCS engages or not on slick surfaces when the car is pushed too far. Just that the way it is described in the video, appears, to me, to be operating normally.

I do wonder what kind of special idiot did the repairs to your car and did not notice the bent rear sub-frame. I could tell that it was bent the second the camera went under the car.

What you should do, is get in touch with the Ford service representative for your region, as well as the Dealer Principal of that dealership. (basically the guy who owns it) You may have to pull a few short and curlys of the people at the dealership to get this contact information, but you should do what it takes to make sure that that dealership service center is held liable for this oversight. Somebody needs to be fired if you ask me.
 
:)

this would make as a nice YOUTUBE POSTING under the VIDEO 1 :)

What year is your LS?

What you should do, is get in touch with the Ford service representative for your region, as well as the Dealer Principal of that dealership. (basically the guy who owns it) You may have to pull a few short and curlys of the people at the dealership to get this contact information, but you should do what it takes to make sure that that dealership service center is held liable for this oversight. Somebody needs to be fired if you ask me.
 
Heres my FORD customer service email i got

Of course I can’t really put fault on FORD head office, to blame for anything, since they are not the ones who repaired my car, but they should at least have measures in place once a compliant is received they should make these garages aware and more responsible and hold them accountable to their own workmanship and enforce these garages to settle any disputes and provide the highest quality and satisfaction in their finished services or goods they provide. Thanks to services like YouTube and a great forum like LincolnvsCadillac.com which provide a great forum for debate on issues like I have been having, not only does it help get the message out there, but I can also find out from others what is what and get facts after all no one here in the forums as anything to gain by profit unlike that feeling I had at the ford dealer.

Oh and another good idea, FORD should provide its call agents with better material or documentation on its vehicles, if I need to know info on a part whether or not its made a certain way, I should be able to know this from FORD, after all I am a proud Lincoln owner, if I buy a car from Lincoln shouldn’t I have a right in knowing upon request if a part is made or not made a certain way, help its clients without getting taken for by some money hungry garage.
Quailty service shouldn’t end after the sale of a car; it should only be the beginning. AMEN.


After all Lincolns memorable motto or phrase used for the brand is
“REACH HIGHER” well they would have to raise their hands first and admit blame. That would be a start.


Other wise it might be me telling them to REACH HIGHER… ;)

:confused: :confused: :confused: :confused: :confused: :confused:
Heres my FORD customer service email i got from crccan@ford.com

Thank you for contacting the Ford of Canada Customer Relationship Centre. We received your message sent on 10/3/2007 regarding your vehicle repair concerns.

As previously communicated to you on 9/18/2007 via phone and 9/18/2007 via email, we feel that every consideration has been given to this matter and was appropriately addressed in our prior responses. Regrettably, we are unable to provide you with an alternate response. Your feedback have been documented and will remain on file for any future reference.

If you have any other inquiries or concerns, please feel free to contact us and we will be happy to address them.

Thank you for contacting Ford of Canada.


Sincerely,
Rachel
Ford of Canada
Customer Relationship Centre

:confused: :confused: :confused: :confused: :confused: :confused:

Oh I also called the customer service line to report incidents like this like you have done and they told me that all they could do was put int in a log in the computer to figure out ways to better customer care in the future.
 
Hi guy, well I just pretty much explained everything in the posts above, but the replacement part they had received which took 1 week to find and have it sent to that small town looked as tho it had a similar curve just slightly, so they didn’t want to take a chance and replace that part for nothing, That part could have had the a slight bend because perhaps that part was hit from the rear or other reasons. Anyways I ended up on the phone with FORD customer care hotline and they could tell me anything, they had no documentation if that part was made to be like that or not for my 2002 LS model.

On these model it states in the computer system there can’t be any adjustments made to this vehicle, it required dealer only service, but the arms ended up being drilled to bring out the tires since I did not have the time to be stuck in Bathurst for another week or 2
And wait around to see whether or not the other part was the same slight bend or not. Btw I forgot to say the part received was USED at $800, a Brand New part ford wanted $3,500 for the sub-frame, And well you know insurance companies lol

So the question still remains is that a natural bend on the drivers side or not, at least coast was able to come up with another solution to fix the problem without the higher rates and added repairs which would have been if I went with a ford garage. Of course ford did say to drill and bring the arms out, but they had no idea why plus they offered more replacements parts to repair, I am happy with the repairs which coast tire did, everything seems ok, but the rest of the car and the whole events itself, that’s another story…not to happy..

LOOK FOR THE PHOTOS I WILL POST NOW.
I GOT PHOTOS U DA*M RIGHT LOL

Did you get any pics of the rear sub-frame after it was removed from the car?
 
Photos To Back Up The Events.

This photo shows the USED Replacement part getting ready to be sandblasted. But if you look closely on the left side, you can see a slight bend. So this is why we didn’t want to touch this piece. Doesnt have the same bend but just about
DSC01838.jpg


This photo clearly shows the wear and the belt showing on my new set of eagles. Drivers Side Photo, both rear tires had to be replaced.
DSC01740.jpg

DSC01739.jpg



REAR PASSENGER SIDE TIRE
DSC01741.jpg



These photos show the BEND in the rear subframe
DSC01728.jpg

DSC01831.jpg

DSC01832.jpg



This photo shows the passenger side subframe
DSC01833.jpg
 
Last edited:
PHOTOS OF REAR END. at coast tire.

These photos clearly show the angle of the rear wheels.
I’d like to know how this was overlooked by Carrosserie Groupe Gabriel Ford.
I kept telling them something just not right with the handling of the rear.


DSC01726.jpg

DSC01725.jpg
 
NOTE VIDEO 4 Traction Control Video has been removed

For a few days now the system has been operational as well the lights are now active when the system kicks in. I'm wondering, becuase the state of the rear b4 as seen in this video, could that have caused the system to have failed? anyways i do not know myself, but now that the rear has been corrected, the t'control is fully operational or seems to be.
 

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