Sifrino3 said:
Local dealers have replaced fixed and balanced anything wrong with my grandmothers rides. Free of charge.
There is no such thing as a free lunch, and Discount Tire is no different. I emailed them, and straightened this out. They may have replaced the tire for free, but you are completely wrong about free balancing and this service being completely free. You must purchase a "Free Replacement Certificate" in order to recieve a "free" replacement tire. You must do this for each tire. They will replace in the event of failure due to workmanship or a
non-repairable road hazard. So if you get a flat, they will plug the tire, and charge you for it. This is also restricted to the legal tread limit as well as three years. If you get a tire replaced, you then have the option to pay even more money to renew your certificate. And they charge you for any shipping, as well as mounting, balancing, and anything else. The won't just replace a tire for you that you bought from them. And I am sure there are more hoops to jump through that they bring to your attention at time of purchase. The emails I sent back and forth to them is below, for anyone interested.
Email:
From
consumeraffairs@tires.comSent Monday, August 9, 2004 11:52 amTo ****Subject Re: Tire ReplacementPlease include the following line in all replies. DT20040809_0000001559
Hello Joshua,
Drew is out right now so I am answering his e-mail. I will let
him know that you responded to his e-mail.
Thank you for the asking about the Free Replacement Certificate.
For a nominal fee collected at the time of the original tire
purchase, Discount Tire Co. will replace any tire registered
free of charge. In the event of a failure due to workmanship/materials
or a non-repairable road hazard for the life of the tire down
to 3/32 of tread, legal tread limit, or three years from the
date of purchase. There will be an additional charge, optional
to the purchaser, to renew this certificate on the replacement
tire. In the event that the tire is not available or is discontinued,
a tire similar in value will be substituted. This does not cover
damage to a tire from misalignment, suspension problems, or improper
inflation, nor will it cover damage caused by collision, vandalism,
or willful abuse.
Thank you for your inquiry,
Andrew Martinez
Discount Tire Company
Americas Tire Company
Customer Care Specialist
800.707.8473 ext.143
480.443.5621 ext. 143
480.443.3162 fax.
AMARTINEZ@discounttireco.com
consumeraffairs@tires.com
If responding to this e-mail, Please reply with history.
Discount Tire Company appreciates your business. Please visit
www.TIRES.com for all of your tire and wheel needs or for live
help go to:
http://www.discounttiredirect.com/direct/holidayCheck.do
===================
-----Original Message-----
From: ****
Sent: 08 Aug 04 06:32
To:
consumeraffairs@tires.com
What is a "Free Replacement Certificate," and what are the details about it?
-Joshua
----- Original Message -----
From:
consumeraffairs@tires.com
Date: Saturday, August 7, 2004 11:27 am
Subject: Tire Replacement
Please include the following line in all replies. DT20040807_0000000159
Joshua,
Thank you for taking the time to write our customer care department.
If you are referring to our Free Replacement Certificates, the tire will be replaced at no charge, for any non-repairable punctures, or defects for the life of the tread. The only charges you would incur is the shipping back, on the defective tire, mounting, and balancing for the new tire, and the cost to renew you Certificate.
I hope this answers your question, and if I can be of any further assistance, please feel free to contact me.
Drew Ritchlin
Customer Care Specialist
Discount Tire Company
800-707-8473 ext. 144
-----Original Message-----
From: ****
Sent: 07 Aug 04 07:44
To:
consumeraffairs@discounttiredirect.com
I am under the impression that if I purchase a tire from you, and it should go flat or need to be replaced for any reason, that you will replace the tire at no charge. Is this correct? What is your policy in regards to this? Thank you,
-Joshua