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Five star service!

97benchmark
September 17th, 2006, 10:31 AM
So i'm out of town and my cooling fan craps out. I stop at a nearby ford dealership and they tell me it is no longer available. No problem, I'll call Max. I call and his voice mail said he took the day off! I call back and ask to speak to anyone in parts. I think his name was Larry, anyway, I explained the problem. In a few minutes he called me back and he found the part. It is being shipped to the dealership in georgia. Just another example of the great service available not just from Max (he has always come thru for me) but from the general parts department as well. Thanks again 5 star!!!!!

torquemonkey
September 17th, 2006, 03:50 PM
I second that!

mrzeee
September 19th, 2006, 11:48 AM
THANK YOU for the kind words!!


I see that I had some "backup" while I was off snoozing!! I am happy to hear you got handled ok. How much did they charge you for the part after all was said and done??

Max

97benchmark
September 19th, 2006, 05:54 PM
You did not have the part in stock, so he found someone (I don't know who, they would only sell to the dealer, not individuals) and the dealer ordered it. I paid 360 for the part plus shipping (20). Ouch! But the main thing is I was up and running in time. Had I been at home I would have had more options, but in the backwoods of georgia with a lincoln at a ford dealership......
You get the picture. Thanks again max.

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