torquemonkey
April 21st, 2006, 03:50 AM
>CUSTOMER SERVICE
>I think this guy should have been promoted, not fired. This is supposedly a
>true story from the "WordPerfect Helpline" which was transcribed from a
>recording monitoring the customer care department.
>
>Needless to say, the Help Desk employee was supposedly fired. However, he
>is currently suing the WordPerfect organization for "Termination without
>Cause." This is the actual dialogue of a former WordPerfect Customer
>Support
>employee.
>(Now I know why they record these conversations).
>
>
>
>
>
>
>
>"Rich Hall computer assistance; may I help you?"
>"Yes, well, I'm having trouble with WordPerfect."
>
>
>
>"What sort of trouble?"
>"Well, I was just typing along, and all of a sudden the words went away."
>
>
>
>"Went away?"
>"They disappeared."
>
>
>
>"Hmmm. So what does your screen look like now?"
>"Nothing."
>
>
>
>"Nothing?"
>"It's a blank; it won' t accept anything when I type."
>
>
>
>"Are you still in WordPerfect, or did you get out?"
>"How do I tell?"
>
>
>
>"Can you see the C: prompt on the screen?"
>"What's a sea-prompt?"
>
>
>
>"Never mind, can you move your cursor around the screen?"
>"There isn't any cursor: I told you, it won't accept anything I type."
>
>
>
>"Does your monitor have a power indicator?"
>"What's a monitor?"
>
>
>
>"It's the thing with the screen on it that looks like a TV. Does it have a
>little light that tells you when it's on?"
>"I don't know."
>
>
>
>"Well, then look on the back of the monitor and find where the power cord
>goes into it. Can you see that?"
>"Yes, I think so."
>
>
>
>"Great. Follow the cord to the plug, and tell me if it's plugged into the
>wall."
>
>"Yes, it is."
>
>
>
>"When you were behind the monitor, did you notice that there were two
>cables plugged into the back of it, not just one?"
>"No."
>
>
>
>"Well, there are. I need you to look back there again and find the other
>cable."
>"Okay, here it is."
>
>
>
>"Follow it for me, and tell me if it's plugged securely into the back of
>your computer."
>"I can't reach."
>
>
>
>"Uh huh. Well, can you see if it is?"
>"No."
>
>
>
>"Even if you maybe put your knee on something and lean way over?"
>"Oh, it's not because I don't have the right angle it's because it's
>dark."
>
>
>
>"Dark?"
>"Yes - the office light is off, and the only light I have is coming in
>from the window."
>
>
>
>"Well, turn on the office light then."
>"I can't."
>
>
>
>"No? Why not?"
>"Because there's a power failure."
>
>
>
>"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do
>you still have the boxes and manuals and packing stuff your computer came
>in?"
>"Well, yes, I keep them in the closet."
>
>
>
>"Good. Go get them, and unplug your system and pack it up just like it was
>when you got it. Then take it back to the store you bought it from."
>"Really? Is it that bad?"
>
>
>
>"Yes, I'm afraid it is."
>"Well, all right then, I suppose. What do I tell them?"
>
>
>
>"Tell them you're too phawking stupid to own a computer."
Cut and pasted from an email
>I think this guy should have been promoted, not fired. This is supposedly a
>true story from the "WordPerfect Helpline" which was transcribed from a
>recording monitoring the customer care department.
>
>Needless to say, the Help Desk employee was supposedly fired. However, he
>is currently suing the WordPerfect organization for "Termination without
>Cause." This is the actual dialogue of a former WordPerfect Customer
>Support
>employee.
>(Now I know why they record these conversations).
>
>
>
>
>
>
>
>"Rich Hall computer assistance; may I help you?"
>"Yes, well, I'm having trouble with WordPerfect."
>
>
>
>"What sort of trouble?"
>"Well, I was just typing along, and all of a sudden the words went away."
>
>
>
>"Went away?"
>"They disappeared."
>
>
>
>"Hmmm. So what does your screen look like now?"
>"Nothing."
>
>
>
>"Nothing?"
>"It's a blank; it won' t accept anything when I type."
>
>
>
>"Are you still in WordPerfect, or did you get out?"
>"How do I tell?"
>
>
>
>"Can you see the C: prompt on the screen?"
>"What's a sea-prompt?"
>
>
>
>"Never mind, can you move your cursor around the screen?"
>"There isn't any cursor: I told you, it won't accept anything I type."
>
>
>
>"Does your monitor have a power indicator?"
>"What's a monitor?"
>
>
>
>"It's the thing with the screen on it that looks like a TV. Does it have a
>little light that tells you when it's on?"
>"I don't know."
>
>
>
>"Well, then look on the back of the monitor and find where the power cord
>goes into it. Can you see that?"
>"Yes, I think so."
>
>
>
>"Great. Follow the cord to the plug, and tell me if it's plugged into the
>wall."
>
>"Yes, it is."
>
>
>
>"When you were behind the monitor, did you notice that there were two
>cables plugged into the back of it, not just one?"
>"No."
>
>
>
>"Well, there are. I need you to look back there again and find the other
>cable."
>"Okay, here it is."
>
>
>
>"Follow it for me, and tell me if it's plugged securely into the back of
>your computer."
>"I can't reach."
>
>
>
>"Uh huh. Well, can you see if it is?"
>"No."
>
>
>
>"Even if you maybe put your knee on something and lean way over?"
>"Oh, it's not because I don't have the right angle it's because it's
>dark."
>
>
>
>"Dark?"
>"Yes - the office light is off, and the only light I have is coming in
>from the window."
>
>
>
>"Well, turn on the office light then."
>"I can't."
>
>
>
>"No? Why not?"
>"Because there's a power failure."
>
>
>
>"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do
>you still have the boxes and manuals and packing stuff your computer came
>in?"
>"Well, yes, I keep them in the closet."
>
>
>
>"Good. Go get them, and unplug your system and pack it up just like it was
>when you got it. Then take it back to the store you bought it from."
>"Really? Is it that bad?"
>
>
>
>"Yes, I'm afraid it is."
>"Well, all right then, I suppose. What do I tell them?"
>
>
>
>"Tell them you're too phawking stupid to own a computer."
Cut and pasted from an email