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Update on Rear View Mirror

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Posted by: Carol

I had the rear view mirror from the Donnally company installed yesterday and its perfect. All I had to do is put the defective mirror in the box the new one came in and send it back Fed Ex. (the pre-paid label was inclosed).
Also when my car salesman picked up my car to take it to his lot to fix the mirror I told him the back window didn't work. He suspected the motor was bad. When he brought the car back for me he said everything is fixed. The window did need a new motor. When I asked him how much he said NOTHING! When he gets really old, in bad shape cars for trade ins (like mine was when I traded for my 1997 conti.) they take out the parts they may need in the future. He happened to have a motor so he put it in for free. Oh yea he also washed and waxed my car. Absolutely no charge. Anybody living near York, PA and they want the name of an exceptional salesman let me know. And just in case anybody thinks there are any motives to his being so nice I only met this guy 2 months ago when I bought my car and I'm old enough to be his mother and then some.

Posted by: purelux

I just received reply from them about a mirror so I'm awaiting one as well I'm glad someone is stepping up to replace these mirrors. There must have been some design flaw. It doesn't seem like the ones used in the towncars had the same problems.

Posted by: Carol

I'm glad you're getting your mirror replaced also. I was beginning to think nobody believed me when I said they were sending me a replacement for free.

Posted by: purelux

I got 2 fedex confirmations with different tracking numbers from magna donnley, same shipping and estimated delivery date. So I write back to them asking if this was correct or not.

Posted by: napoleon1072

I called them yesterday 8/23/07 and they asked me a few questions and e-mailed me a form to fill out. They then asked for pictures of the problem, the wires, and connector. So far so good

Posted by: Rock Strongo

I got mine today, and it is substantially different from the original mirror. When I plug it in, it does not operate correctly. I have to turn te headlights on to get it to exit its own display test mode (all segments of the display are lit) and then the map lights are just on. They do not respond to the buttons, and the display says on even when I turn the car off and remove the key.

I have e-mailed Donnelly, since no documentation was included with the mirror. I am hoping that it's just a difference in pin placement and that I can move the wires around in the connector to get it to work properly. If Donnelly provides a diagram of the pins vs. circuits I should be able to get it working.

All in all, it didn't cost me a dime so I can't really complain. Thanks to Carol for sharing the info.

Posted by: purelux

What is different between your mirror and the one you got, do you have pictures of your old and new one to post?

Posted by: Rock Strongo

Quote:

Originally Posted by purelux

What is different between your mirror and the one you got, do you have pictures of your old and new one to post?

Here's a few:

Old:

New:

The biggest difference is the relocation of the compass display from the upper right corner of the mirror to a separate display panel below the mirror. The wedge mount is different, but will work.

Posted by: purelux

On my mirror the left button turns the autodim on or off and the right is to turn the compass on or off. Holding it in for a few seconds brings up the zone set for the compass then you just press the key till it gets to yours. The left one if held in brings up the cal for calibrate of the compass. Have you tried pressing the lens of the lights to operate them? I don't have the moonroof so my lights are on the ceiling. But mine also moved the compass to the bottom and the compass module is smaller and wedge is different. Though the mirror works great and the compass now in the right zone as well after I calibrated it.

Posted by: Rock Strongo

I can turn the auto-dim on and off by holding the left button for more than 4 seconds. The right button gets the mirror into compass calibrate mode, but does not toggle the compass on and off.

The map/courtesy lights do not work at all unless I turn the headlights on. Then the lights stay on regardless of door position or pressing the buttons. The light lenses are fixed.

The compass display comes up in some sort of display test mode and will not revert to normal compass readout until I turn on the headlights.

The mirror itself dims correctly, but the drivers door mirror no longer dims. Also, the display stays on when the car is off unless I unplug it.

I'm sure I'll figure it out. I just wanted to let people know that it might not be plug and play. My original mirror used all seven pins and I'm sure a few are out of place for the new mirror.

Posted by: Carol

The mirror I received was exactly like the one that was on my car. Autodim and compass are the only two things my mirror has. My map lights are on the ceiling. I would call Donnally and tell them what happened. They were so nice on the phone that I feel sure they will make it right. Any your welcome. I'm glad I was able to share the info.

Posted by: Rock Strongo

Just got a call from Magna Donnelly. They suspect that the mirror was damaged in shipping and are sending another one.

I'll have to wait and see...

Posted by: napoleon1072

Just got an e-mail from steve and he said the mirror they are sending me will be nothing like the one I currently have because they no longer produce it so they emailed me a troubleshoot guide to go with it

Posted by: zolemite

Thanks Carol, I called Steve and they are getting me a new mirror also. Great info. I was going to buy 1 but couldn't find one that was plug and play. Now I get a free 1. I recommend this to anybody whose mirror is messed up they were almost too nice on the phone.

Posted by: Carol

I agree, Steve and the other people I spoke to at Magna Donnally were terrific! They were so helpful and willing to send a $600.00 mirror to me free that I thought there had to be a catch but I was wrong. My new mirror is working great and I paid absolutly nothing.

Posted by: pezlar

Magna Donnelly replaced my defective mirror in my 99 Conti very quickly. I called them on 8/24, they emailed me the form to fillout the sameday and I received my replacement mirror on 9/4. It took me all of 5 minutes to change it out and it looks and works great.

Posted by: napoleon1072

Just got my mirror, fits like a glove just gotta send the old one back now

Posted by: zolemite

Just got my mirror today and it is a direct plug and play. I love it

Posted by: bmtgie

how bad does the leak have to be for a replacement ?

Posted by: Carol

I would think it just has to be less than perfect. Call Donnelly and talk to them. They are very nice to deal with.

Posted by: Rock Strongo

Mine did not actually leak and a replacment was sent. Unfortunately, the replacement is defective and I have been waiting for another for over a month. They are very pleasant, and since it is free I'm not really in a position to push them too hard. I must admit that I'm beginning to feel pretty frustrated that they have no idea when another one will be ready.

Posted by: Carol

Please keep calling them. That just doesn't sound like their company. Did you talk to Steve? He really helped me.

Posted by: bmtgie

How do you take the mirror off ?????????

Posted by: bmtgie

How do you take the mirror off ?????????

edit: nevermind i found the post

Posted by: Rock Strongo

Quote:

Originally Posted by Carol

Please keep calling them. That just doesn't sound like their company. Did you talk to Steve? He really helped me.

I've been e-mailing Steve and Dani, but lately they have stopped answering. It's not the end if the world if they don't take care of it. I would really just like to know. I don't want to keep instaling and removing mirrors for fear of damaging the wndsheld mount.

Posted by: Carol

Why don't you call them directly? The phone number is (616) 786-7495. See if that helps.

Posted by: 70roadrunner

How do you get the mirror to slide off the holder????

Posted by: 70roadrunner

My mirror leaked onto the shifter. What is that stuff??????

Posted by: stinkinlinkin95

How exactly did you go about getting a free mirror? Mine is all messed up and like 3 different colors, I'm assuming that's what you're talking about, right?

Posted by: 70roadrunner

Good luck! They won't answer the phone nor return messages. Evidently something has changed there.

Posted by: purelux

how long since you have heard anything, often there is only 1 person at companies even large ones dealing with this type of issue. So they may either be backlogged, they have him doin something else or on vacation, hospital etc.. As for the phone there still in business so they should answer that. Though I would like to add it may because its nearing the end of the year/fiscal year. They may be over or near the budget for replacements so that may change whence the next fiscal year hits. Fiscal year is a bit off from a calender year btw.

Posted by: Carol

I just called the phone number and I got Steve's voice mail. I did leave a message telling him that some people are having a problem getting through to him and also not having their calls returned. We'll see what happens.

Posted by: 70roadrunner

Thank you Carol!

Posted by: 20grand

Hey as stupid/annoying as this may sound

What's this Donnally company? and what's the deal with this whole rear view mirror? Is it different? Is the one I have now defective? what's the deal can anyone explain it to me please?

Thanks in advance!

Posted by: napoleon1072

Quote:

Originally Posted by 20grand

Hey as stupid/annoying as this may sound

What's this Donnally company? and what's the deal with this whole rear view mirror? Is it different? Is the one I have now defective? what's the deal can anyone explain it to me please?

Thanks in advance!

Magna Donnelly Is the Manufacturer of your Factory Rear View. Many of our Rear View mirrors in the Continentals have leaked, or you can see a discoloration in the glass. If so they will replace your mirror because it is defective with a NEW mirror, which they'll match up as closely to yours as possible since they are now discontinued. Meaning similar mirror with the same options and features just may look a bit different and some of the features may be placed in a different locations such as the compass. Any more questions? Just holla

Posted by: purelux

I believe it says on the rear of the mirror if it is magna donnley or gentex. As for the drivers side mirrors if yours dimms I'm not sure how without disassembling the mirror you can tell one from another or if they even are replacing those as well.

Posted by: 20grand

Quote:

Originally Posted by napoleon1072

I gotcha thanks
I think my mirror is good, never noticed any leaks or discoloration in glass
was it for a specific year of the continental? I got a 01 (manufactured 04/01)

Posted by: napoleon1072

I don't believe so, but I'm not sure so don't quote me

Posted by: 20grand

Quote:

Originally Posted by napoleon1072

I don't believe so, but I'm not sure so don't quote me

thanx dude

Posted by: napoleon1072

anytime bro

Posted by: 70roadrunner

YAHOO! after two months got my replacement mirror today,yay!!!!!!!! "plug n play" Merry Christmas to me......................